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FITNESS A WELLNESS V RELAXX BRATISLAVA

Golem Club Relaxx Operating Regulations

Facility: Bratislava, Einsteinova 7

Introductory Provisions

For the purposes of these Operating Regulations, the terms used shall be interpreted as they are defined in the General Terms and Conditions for the Provision of Services in GOLEM CLUB's Sports and Fitness Facilities (hereinafter referred to as the "GTC"), with which these Operating Regulations form an integral part of the terms and conditions for the use of the Services provided by the Clients.

• Identification details of the facility’s Operator

PREMIUM FIT, s.r.o. with registered office at Einsteinova 18, 851 01 Bratislava, ID No: 35 817 721, registered in the Commercial Register of the City Court  III,  Section Sro, Entry No. 24671/B.

• Type and Manner of Provision of the Services, Prohibited Acts in the Provision of the Services
• The Operator provides Services related to a healthy lifestyle, in particular Gym Services, fitness, cardio zone, group exercises, and other Services. In the event that Services are provided by the Operator on the premises, which are subject to special conditions to be contained in the Operating Regulations, these are listed in Annex No. 1 of these Operating Regulations (e. g. artificial swimming pool, Wellness - sauna, massages, and others). The manner of provision of Services means enabling the Clients to use selected Services of the Operator at the Facility or to use its Services in accordance with the terms and conditions set out in the Price List, in these Operating Regulations, and in the GTC.
• Special Provisions in Relation to the Use of Children’s Corner’s Premises
• The Children's Corner is an unguarded area for children of Golem Club Relaxx Clients aged 3 to 10 years (hereinafter also referred to as the "Child"). During their stay in the Children's Corner, the Child may engage in various activities of interest, in particular playing with other children, including the use of various attractions, or watching children's programmes or listening to songs. The facility is monitored by cameras.
•  For health and safety reasons, access to the carpet and any attractions is only allowed in spare shoes or barefoot (children's slippers, socks).
• Children may only enter when accompanied by a parent or other adult (responsible person). The presence of the Operator's staff in this unguarded area does not relieve the parent or other responsible person of the child of the obligation to supervise the child/children. The parent/responsible person shall be fully liable for the behaviour and damage caused by the child in accordance with the provisions of Act No. 40/1964 Coll., Civil Code, in particular Section 422(1). The parent is responsible for any damage (he/she is fully liable for damage caused to the property of the Operator and/or to the health of a third party, even if caused by negligence). The parent or responsible person is obliged to instruct the children and guide their behaviour so that no damage is caused to the equipment or to the health of another person; in the event that a child soils the premises in the play area (in any way), the parent is obliged to remove all soiling. Behaviour in the Children’s Corner must be such that there is no unreasonable wear and tear on the children's attractions or any toys and equipment located throughout the Children’s Corner area.
• The quality and safety of children's toys, attractions, and other equipment are the responsibility of their manufacturers and suppliers with their certificates. In the event of damage to any equipment in the Children’s Corner area, the Operator must be notified.  
• In case of inappropriate behaviour of the child towards other persons staying in the Children’s Corner area or in case of non-compliance with the obligations in these Operating Regulations, the Operator is entitled to expel the child from the Children’s Corner, as well as to prohibit the child from entering the playground area if he/she is ill or shows obvious signs of transferable or infectious diseases (the assessment is solely up to the Operator, the responsible person, or the person authorised by the Operator).
• All components and equipment in the Children’s Corner may only be used in accordance with the instructions for use and for the purpose for which they are intended and as instructed by the Operator, the Operator's responsible person, or a person authorised by the Operator. The children's attractions shall be used at one's own risk notwithstanding the Operator's obligation to maintain such facilities in working order.
• The Operator reserves the right to restrict the entry of other visitors to the premises of the Corner, in particular because, taking into account the circumstances, the entry of other persons could affect the safety of the children of the Clients (especially in the case of a large number of children due to the size of the space). The Children's Corner may be temporarily restricted for safety or other reasons at the unilateral decision of the Operator. Any claims by visitors due to such a restriction are excluded.
• The Operator is not liable for any items brought or left in the Children's Corner area. In case of doubt, it is understood that the possibility of using the unguarded area marked as a Children's Corner does not entail the depositing of items.
•  Any visitor to the Children's Corner shall comply with the instructions of the Operator, the Operator's responsible person, or a person authorised by the Operator, whereby it is expressly forbidden to:

enter the carpet and children's attractions wearing shoes and inappropriate clothing (jackets, coats, scarves, hats, etc.),

disturb and restraining other children

bring sharp objects or objects made of glass

bring own toys

admit sick children and persons,

enter by undisciplined children,

enter by persons under the influence of alcohol or drugs,

consume food and drink outside the designated area, and chewing gum,

handle fire, light candles, or handle fireworks,

enter by an adult without a child,

enter with any animals,

smoke in the entire Children's Corner area.

climb and crawl on the sides of attractions and in places not designed for this purpose

• The cleanliness of all floor coverings in the facility is maintained daily and, if necessary, during the operation of the Children's Corner by an outside company.
• Operating Conditions and Health Protection Policy for Clients and Employees
• The terms and conditions of access to the Facility and the provision of the Services are set out in clause 6 of the GTC.
• The Facility’s layout is divided as follows: Reception, Fitness, Aerobics Hall, Children’s Corner, Boxing Hall, Body&Mind Hall, Swimming Pool, Wellness, Relaxation Room, Performance Zone, Solarium, Sanitary Facilities, Showers, Changing Rooms, Massage Room.
• When exceeding the capacity of individual parts of the Facility, the Operator is entitled not to allow the Client to enter until the capacity of the Facility allows it. In this regard, the Client shall not have any claims against the Operator.
• If the Client fails to demonstrate the possibility of using the Services in the manner required by the Facility, the Client shall not be entitled to enter the Facility.
• The Client is obliged to use all equipment and devices in the Facility only in the manner for which they are intended. In case of any doubts about the correctness of their use, the Client shall refrain from using them or ask the Operator’s responsible person about the possibilities of using a particular device or part of equipment.
• The Operator shall not be liable for injuries and accidents caused by the Client to him/herself or to another person by his/her own carelessness or failure to comply with the Operating Regulations.
• Clients use all Services in the Facility at their own risk.
• Instructions, Restrictions, and Prohibitions Regarding Clients
• The Client is obliged to behave in such a way as not to interfere with the comfort of other Clients, to avoid damage to health and property and not to interfere in any way with the operation of the Facility and the use of the Services by other Clients by his/her actions.
• The Operator shall not be liable for damage to items brought in or left in the premises during the use of the Services, if these are left outside the places reserved by the Operator. If during the use of the Services the Client places items in the places reserved by the Operator, which individually or in the sum of two or more items exceed the value of EUR 100 (valuable item), he/she is obliged to notify the Operator’s responsible person and place them in the safe deposit box, otherwise the Operator is not liable for any damage, theft, devaluation exceeding the given amount. The liability for damage of the Operator is further regulated in the GTC.
• For the storage of items brought in or left in the Facility during the use of the Services (not valuables), there are numbered lockers in the changing rooms, which the Client is obliged to secure with a lock. The Client has the possibility to borrow a lock from the Operator for a fee specified in the Price List.

• The Client is obliged to empty the locker in the changing room upon departure and leave it unlocked in the case of using the safe deposit box. The key from the safe deposit box shall be returned to the Operator upon leaving the Facility. The Operator has the right to open the lockers in the changing room and the safe deposit box which remain locked after the operating hours. The Operator shall not be liable for any damage or loss caused by a breach of the obligation to leave the locker or the safe deposit box empty and unlocked. The Operator is obliged to store items found in an open locker for 30 days after the discovery. When handing over the items, the Operator shall charge the Client a handling fee in accordance with the current Price List unless otherwise agreed. Upon receipt of the items from the Operator, the Client is obliged to hand over a signed affidavit stating that he/she has actually received the items.

• The Client may rent a locker in the changing room for an agreed period of time by agreement with the Operator. In this case, the Client is entitled to use the rented locker for the duration of the rental period, provided that the rent has been duly paid. The Client is obliged to empty the locker in the changing room upon departure and leave it unlocked in the case of using the safe deposit box. If the Client does not have a locker rented from the Operator, the Client is obliged to empty the locker and leave it unlocked each time when leaving.

• The loss, theft, or damage of the key/chip/Golem card/ towel/ sheet/ bathrobe/ swimming goggles/swimming cap is charged according to the current Price List. At the same time, the Client is responsible for the things received at the reception desk during the entire use of the Services he/she has chosen to use.

• The Client is not entitled to make any claims against the Operator due to announced restrictions on the operation of the Centre (sports, social or other events) as long as he/she has been informed of them upon entry.

• The Operator reserves the right to interrupt or restrict the operation of the Centre in justified cases. This applies in particular to the rental of part or all of the Facility as well as necessary repairs and maintenance that are not incompatible with the maintenance of normal and comfortable and safe operation for the members, as well as in a situation caused by force majeure (e.g. water pipe failures, shutdown of water, electricity or hot water supply, forced closure of the Facility due to a decision of the landlord or a state or municipal authority, power outage, flooding, etc.). In this case, the Client shall not be entitled to compensation.

• The Client is obliged to follow all guidelines and instructions of the Operator in all Facilities during the entire period of the visit to the Centre.

• Glasses of water or other beverages are not allowed to be distributed around the Centre premises.

• The following are prohibited from entering the Premises:

a) Persons under the apparent influence of alcohol or toxic substances. The judgement is the sole responsibility of the Operator or the Operator's responsible person

b) Persons with animals

c) Persons showing obvious signs of transferable, infectious diseases (assessment is the sole responsibility of the Operator, responsible person, or a person authorised by the Operator) or persons with open wounds or skin problems or suffering from any disease, if the Operator or the Operator's responsible person or the person authorised by the Operator assesses that such a person's stay in the Facility could cause a threat to the health of other Clients or damage to the Operator's property

d) Persons who intend to use the Facility for any purpose other than that for which they are intended (for example, commercial or non-sporting use) without the permission of the Operator, the responsible person, or a person authorised by the Operator

e) Persons who fail to comply with the obligations set out in the GTC or these Operating Regulations

f) Persons using the Services wearing dirty or smelly clothing (the assessment is the sole responsibility of the Operator, the responsible person, or a person authorised by the Operator)

• For safety reasons, persons who cannot move or dress or undress independently without the assistance of another person, as well as persons with significant physical or mental disabilities, are permitted to enter the changing room accompanied by another person who is competent to perform the aforementioned actions.
• In particular, it is forbidden to:

a) Smoking

b) Bringing in and using glass objects (including bottles)

c) Photographing or filming persons or groups without their consent. Photography or filming for commercial purposes and for the press requires written permission from the Operator

d) Make excessive noise and restrict the comfort of other Clients by one’s own behaviour

e) Use sporting and playing equipment

f) Use of drugstore products outside the showers

g) Consume (anything)

h) Reading magazines, newspapers, books in the saunas

i) Interfering with the technical equipment of the Facility

j) Jumping over the turnstiles

k) Use of shower shampoos/soaps in the pool and wellness area

l) Jumping into the pool

m) Using fins/snorkels and other swimming aids unless otherwise specified by the Operator

n) Request services from the Operator which are not listed in the Price List or which are contrary to the purpose of the Services or the Operating Regulations

o) Carrying and using weapons

p) Leave bags, rucksacks, and other items in open areas of the Facility, such as the exercise area and aerobics halls

•  In particular, the Client obliged to:

- observe cleanliness and hygiene in the premises of the Facility, also in case of any deficiency to inform the Operator or the Operator’s responsible person,

- immediately inform the Operator or the responsible person in case of sudden deterioration of health, if he/she notices any health problems of him/herself or other Clients

- to treat the equipment of the Facility with care and not to damage the premises and property of the Operator or third parties,

- use clean and appropriate sports footwear and sports clothing,

- comply with the Operator's instructions,

- after the end of the exercise, store the used equipment in the place designated for it (do not take the equipment outside the designated areas),

- use a towel when exercising in the premises of the Facility

- clean cardio machines after use

- store personal belongings (bags, rucksacks) in a locker in the changing room

- take a shower before entering the swimming, cold pool and wellness

- enter the dry, steam, infrared, and herbal saunas without swimwear

• In the event of non-compliance with the Client's obligations set out in the GTC or the obligations set out in these Operating Regulations, the Operator, through the responsible person or the trainer on duty, may proceed in accordance with the GTC, as well as request the Client to leave the premises immediately without any compensation to the Operator.
• The Client who is interested in personal training with the Trainer may ask the Operator’s responsible person for contact or recommendation.
• The External Trainer is required to pay the External Trainer Fee as per the Operator's Price List in force at the time of each admission. The Operator may require the Client to pay the External Trainer Fee in accordance with the applicable Price List in the event that the Operator's responsible person determines that the Client (External Trainer) is visibly guiding (training) another person without being registered with the Operator as a Trainer or an External Trainer who pays the External Trainer Fee with the Operator. The External Trainer Fee includes the External Trainer's personal training sessions as well as the External Trainer's entries during the training of the External Trainer's Clients. The External Trainer may not address Clients at the Centres during their visit to the Operator's Centres.
•  The Clients are obliged to use the exercise equipment, fitness machines, and other equipment of the Centre only in the manner intended for that purpose. They are obliged to behave in such a way as not to damage them or endanger their own health or the health of other Clients. The Operator shall not be liable for injuries and accidents caused by the Client's own carelessness, disregard of his/her own health condition and disregard of the operating rules.
•  The Client participates in the exercise at the Operator's Centre at his/her own risk, is physically and mentally healthy, and is able to complete the exercise. Before each exercise, he/she shall consider his/her current state of health and adapt the type of exercise, intensity, load, and duration of the exercise accordingly.
• Method and Frequency of Cleaning of the Facility
• Cleaning of the Centre's premises shall be carried out daily prior to the start of operations and on an ongoing basis as required. Cleaning of personal hygiene facilities, surfaces, and floors shall be carried out throughout the day as required. Waste bins located in the Facility are emptied as needed.

• Procedure for Mechanical Cleaning or Disinfection of Room Surfaces and Furnishings
• Disinfection, cleaning, tidying, as well as any activities related to the cleanliness and tidiness in the entire Facility are the responsibility of an external company, which carries out this activity on the basis of a contractual relationship with the Operator.
• The rolls (disposable paper towels) placed in the premises of the Facility are intended for wiping the machines after their use, not for personal hygiene.
• Method and Frequency of Cleaning of Lights and Windows
• Lights and windows shall be protected from breakage by a sufficient distance and shall be cleaned as necessary, but at least once a year.

The Operating Regulations are valid from 1 January 2021